Contact support
Route a product, billing, institution, API, privacy, or legal question with enough non-sensitive context to help.
- Who this is for
- All adult users, evaluators, and institution contacts
- Before you begin
- Check the relevant Help article first when possible
Choose the request type
| Topic | Include |
|---|---|
| Product | Page, intended task, exact error, browser/device, approximate time |
| Billing | Personal or institution, transaction/invoice ID, purchase date, charge amount |
| Institution | Institution name, your role, invite or seat step that failed |
| API | Endpoint, HTTP status, error code, request ID if shown, approximate time |
| Privacy or legal | Request type, affected account/institution, non-sensitive summary |
Never send sensitive material
- Raw or complete API keys
- Passwords, session tokens, or authentication codes
- Full payment-card or bank-account details
- Student names, IDs, contact details, scores, accommodations, or other personal information
Send the request
- Email admin@overthemathwall.com from the address associated with your account when possible.
- Use a short subject containing the request type, such as Worksheet export, Institution invite, API error, Billing, or Privacy.
- Include the safe details from the table and say what result you expected.
- Keep any confirmation or reference for follow-up.
Privacy and legal documents
Help articles summarize workflows and do not replace the applicable terms, privacy notice, or API terms. Use the legal center for the current documents.
Success check
The request reaches the current support mailbox with the context needed to investigate and contains no credentials, payment data, or learner personal information.